The Graduate Institute of South Africa

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All Human Resource Management Office Automation and Computing People Management in the Workplace Sales & Customer Care Self-Mastery

Conduct negotiations

LENGTH: 1 Day PRICE: ZAR R2999 Course Introduction: Negotiation Training focuses on solving a specific problem and finding a middle ground between what both parties want. Negotiation is often at the very core of business operations, whether it’s discussing terms with a new supplier, allocating resources for a project, funding a…

Monitoring and Evaluation

LENGTH: 3 Days PRICE: ZAR R5400 Course Introduction: This course sets out to teach attendees how to effectively monitor and evaluate team members against performance standards as well as develop, implement and evaluate an operational plan. Who Should Attend This Course: This program is intended for managers in all economic sectors.…

Mentoring & Coaching

LENGTH: 2 Days PRICE: ZAR R2999 Course Introduction: Our Mentoring & Coaching course will demostrate how coaching and mentoring serve as learning tools in the workplace that can lead to empowering employees. The employees who are coached and mentored often receive the greatest benefit, but the coach or mentor also benefits and…

Effective Sales

LENGTH: 2 Days PRICE: ZAR R3999 Course Introduction: This course focuses on the continuous improvement of the knowledge, messages, skills, and strategies that sales people apply as they work sales opportunities. Sales effectiveness refers to the ability of a company’s sales professionals to “win” at each stage of the customer’s buying…

Call Centre Telephone & Customer Service

LENGTH: 1 Days PRICE: ZAR R2999 Course Introduction: Who Should Attend This Course: Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value…

Conflict Management & Negotiation Skills

LENGTH: 2 Days PRICE: ZAR R3999 Course Introduction: This course equipes teamleaders and line managers with the necessary skills to deal with conflict in teams and organisations to ensure that staff moral and productivity remains at profitable levels. In every company, there are disagreements, and differences of opinions which, if not…

Change Management

LENGTH: 2 Days PRICE: ZAR R3999 Course Introduction: This course focuses on empowering managers of all levels with the skills to management change in an organisation, business unit or branch. Managing change means managing people’s fear. Change is natural and good, but people’s reaction to change is unpredictable and irrational. It…

Business Etiquette & Professional Conduct in the Workplace

LENGTH: 3 Days PRICE: ZAR R5400 Course Introduction: Business etiquette and workplace manners set the standard of professionalism for organisations. Sales people who deal directly with customers especially need polished manners and etiquette. Prospective clients will form their perception of your business based on the behavior and professionalism of your sales…

Anger Management

Successful candidates for the Microsoft Office Specialist Excel 2016 certification exam have a fundamental understanding of the Excel environment and the ability to complete tasks independently.

Excel Expert Training Copy

Expert-level candidates for the Excel 2016 exam have an advanced understanding of the Excel environment and have the ability to guide others to the proper use of the program’s features.

Dispute Resolution 2

This Unit Standard meets the needs of the sector and of the society by providing competent function managers who,

HR for Non HR Manager 2

LENGTH: 3 Days PRICE: ZAR R5400–Basic Conditions of Employment Act (Act 75 of 1997)Develop holistic productivity improvement strategies and plansAnalyse qualitative and quantitative data required to inform a strategic human resource planDemonstrate understanding of the transformative elements of the HRD legislationDemonstrate and apply an understanding of the CCMA rulesProduce a Human…

Improving Productivity in an organisation 2

This unit standard develops in the qualifying learner the knowledge and skills to design an HR plan which ensures the identification of the organisation’s current and future HR needs,

Effective Communication 2

This unit standard is a core standard and forms part of the qualification, National Certificate, and is registered at Level 5 on the National Qualifications Framework (NQF)

Team Management for first line managers 2

This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department

Managing Payroll 2

Each learner must know and understand the legal and business management implications of managing and maintaining an effective payroll system for the organisation

Institute disciplinary action 2

This unit standard is intended for people who are, or seek to be a human resources management or employment relations practitioner or a general manager.

Performance Management 2

People credited with this Standard are able to develop a holistic strategy and plans for improving productivity of the organisation on a sustainable basis in order to enhance the organisation’s competitiveness, nationally and globally.

(Mastering) the Labour Relations Act: Collective Agreements and Bargaining Councils 2

This Unit Standard is for persons who have to interpret the Labour Relations Act, specifically in terms of Bargaining Councils and Collective Agreements, give advice to clients and implement the various provisions of the Act.

(Mastering) Basic Conditions of Employment Act (Act 75 of 1997) 2

This Unit Standard is for all people who have to understand and apply the Basic Conditions of Employment Act.

(Professional) Skills Development Facilitation 2

This Unit Standard will be useful to people who oversee or manage education, training and skills development within organisations according to agreed development plans.

Conduct outcomes-based assessment 2

This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments.

(Advancing) Employment Equity 2

A person credited with this Unit Standard is able to demonstrate an understanding of the theory of transformation, the role of organisational change in South Africa, and the Employment Equity Act (EEA) and how these impact on each other.

Conduct outcomes-based assessment

This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments.

(Professional) Skills Development Facilitation

This Unit Standard will be useful to people who oversee or manage education, training and skills development within organisations according to agreed development plans.

(Mastering) Basic Conditions of Employment Act (Act 75 of 1997)

This Unit Standard is for all people who have to understand and apply the Basic Conditions of Employment Act.

(Mastering) the Labour Relations Act: Collective Agreements and Bargaining Councils

Performance Management

Institute disciplinary action

This unit standard is intended for people who are, or seek to be a human resources management or employment relations practitioner or a general manager.

Managing Payroll

Each learner must know and understand the legal and business management implications of managing and maintaining an effective payroll system for the organisation

Team Management for first line managers

This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department

Effective Communication

This unit standard is a core standard and forms part of the qualification, National Certificate, and is registered at Level 5 on the National Qualifications Framework (NQF)

Improving Productivity in an organisation

This unit standard develops in the qualifying learner the knowledge and skills to design an HR plan which ensures the identification of the organisation’s current and future HR needs,

HR for Non HR Manager

Dispute Resolution

This Unit Standard meets the needs of the sector and of the society by providing competent function managers who,

Effective Recruitment

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills required to, on a continual basis within a function, pro-actively analyse a situation, develop possible solutions and then choose the most appropriate solution.

Excel Expert Training

Expert-level candidates for the Excel 2016 exam have an advanced understanding of the Excel environment and have the ability to guide others to the proper use of the program’s features.

Excel Core Training

Successful candidates for the Microsoft Office Specialist Excel 2016 certification exam have a fundamental understanding of the Excel environment and the ability to complete tasks independently.

(Advancing) Employment Equity

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Accredited courses

All courses are professionally accredited and recognized by institutional bodies.

Skilled Lecturers

Enjoy a personalised, people-mediated online learning experience that consistently achieves a 90%+ course completion rate.

Professional course packs

Gain verifiable and relevant competencies through a career-focused curriculum that achieves specific learning outcomes and skill gains.

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